Help
Product support
Get help with your business software, school timetables, or mobile apps.
Search help articles or send a request for any Timastra product. Use a secure email link to follow your requests; there is no extra account to create. You can also write to support@timastra.com.
We aim to acknowledge requests within 2 business days, Monday–Friday in Asia/Manila, excluding Philippine public holidays. Resolution time depends on the issue and your product plan. Check service status.
For sales enquiries, contact the studio. To try the software, explore demos.
What to include
Include the product name, what happened and any error message with private details removed. Leave out passwords, codes, payment details and confidential records.
Choose a product
For Android and other mobile apps, visit App privacy & support.
- Timastra CollectAccounts receivable
- Timastra InventoryInventory operations
- Timastra ExpensesProject expense management
- Timastra HRISHuman resource information system
- Timastra BookingsOnline reservations
- Timastra CommerceOnline store management
- Timastra SentinelSecurity assessment
- Timastra ScheduleSchool timetabling · Offline desktop
- Timastra DeskrunWindows UI automation · Desktop toolkit
Privacy and deletion requests
Use our account and data deletion page to request deletion without signing in or reinstalling an app. For access, correction, or other privacy questions, email support and identify the product concerned.
Billing, refunds, and cancellations
Returning from a Paddle payment-update email? Open payment recovery using the link in that email.
See Payments & refunds for pricing, cancellation and refund information. If you are asking about a charge, include the receipt reference, date, amount, and currency, but not payment credentials. Identify where the purchase was made so we can direct the question to the appropriate provider.
Policies
Read our website privacy policy, website terms, and data and security information. Each product page also provides product-specific privacy, terms, support, deletion and billing information.