School timetabling · Offline desktop

Updated September 29, 2026

Read or download the October 4, 2026 legal documents. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.

Request help removing local data

Email support@timastra.com. You can send a request without signing in or installing the product.

This page adds Timastra Schedule details to the main account and data deletion page, which explains the full request process.

1. Identify Timastra Schedule and the organization, store or engagement concerned, if any.
2. State whether you want personal information, a login account, or an entire workspace reviewed for deletion.
3. Where possible, write from the associated email address. Do not attach credentials or sensitive source records.

What the request covers

The desktop app has no hosted account to close. School records, backups and exports are managed on your computer; Timastra cannot remotely erase them. Data synced to Schedule Online is held by Timastra and can be deleted on request. Ask support for version-specific removal guidance before deleting files. Uninstalling the app does not necessarily remove its data or backups.

Schedule Online is a separate hosted subscription: see its privacy, terms, billing and renewal and data deletion information.

Information that may remain

Local records remain until managed by you or your organization. Exported files, external backups and copies shared with staff are separate copies. School retention obligations should be checked before removing any records.

What happens next

After you email us, support verifies the request and explains what can be removed, the expected timing and any records that need to remain.

Subscriptions and refunds

Deleting an app or requesting data deletion is not itself a cancellation or refund. Tell support if you also want help with a charge. For purchases billed by an app store, use that store's subscription and refund controls.