Timastra Shop

Timastra Shop — Support

Browse products and place orders with stores using Timastra Commerce.

Contact Timastra Shop support

Open the help centre · Follow your requests. Choose Timastra Shop when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Timastra Shop, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

For shipping, returns, refunds or product questions, contact the store shown on your order. For app errors or sign-in problems, email Timastra with the store, app version and a non-sensitive error. Never send card details or authentication codes.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Timastra Shop privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Orders, returns and refunds

For an order, return or refund, contact the store shown on your receipt. For app or sign-in problems, contact support@timastra.com.