Timastra Shop

Timastra Shop — Account & data deletion

Browse products and place orders with stores using Timastra Commerce.

How to delete Timastra Shop data

Contact the merchant for order-related access, correction or deletion, or email Timastra support with the store, account email and order reference. You can make this request without signing into this website. Account ownership must be verified. Orders, invoices, refund and audit records may be retained after personal contact data is removed when required for fulfillment, security, recordkeeping or legal obligations. Backup and operator copies follow separate schedules; the deletion response identifies applicable holds and expected expiry. Uninstalling does not erase orders held by the merchant; clear app storage to remove local data.

This page adds Timastra Shop details to the main account and data deletion page, which explains the full request process.

Request deletion by email

Email support@timastra.com with the subject Timastra Shop — Account & data deletion. State whether you want an account, specific hosted data or previous support correspondence deleted. For apps with accounts, include the account email and relevant store/workspace; for apps without accounts, describe the data concerned.

You can request help without signing in or reinstalling the app. We may verify ownership, then explain what can be deleted and what needs to remain. Leave out passwords, recovery keys, receipt tokens and private backups.

Copies and purchases

Local-only information must be removed on your device. Exported files, recipient copies and operating-system backups may need separate deletion. Uninstalling an app does not cancel subscriptions or automatically delete store, merchant or service-provider records.

See the Timastra Shop privacy policy for data handling and retention, or contact app support for help.