Mobile Learning

Mobile Learning — Support

Practice ten language course directions with local lessons, saved progress and pronunciation.

Contact Mobile Learning support

Open the help centre · Follow your requests. Choose Mobile Learning when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Mobile Learning, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the device, app version, course direction and screen or error. Keep recordings, passwords, tokens and learning-history exports private. All ten courses remain free. Plus checkout and restore require adult Timastra sign-in and the correct Google Play account. Japanese and Korean pronunciation requires an installed offline Android voice. Learner synchronization remains disabled.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Mobile Learning privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Free learning and adult Plus help

All ten courses remain free. Optional Plus checkout and restore require adult Timastra sign-in and the original Google Play account. Purchases stay with the original billing account. Manage renewal through Google Play > Payments & subscriptions > Subscriptions. Deleting a billing account or the app does not cancel renewal. Do not send tokens, recordings or learner exports to support. Availability depends on the installed test build.