Weightwise

Weightwise — Support

Track weight, nutrition, activity and habits with records stored on your device. For adults 18+.

Contact Weightwise support

Open the help centre · Follow your requests. Choose Weightwise when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Weightwise, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the feature, app version and health platform if relevant. Never send a full health database or meal-photo collection. Recognition estimates can be edited before saving. Restore purchases through the original store account.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Weightwise privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.