Timastra Commerce

Timastra Commerce — Support

Manage your Timastra Commerce store’s products and orders from your phone.

Contact Timastra Commerce support

Open the help centre · Follow your requests. Choose Timastra Commerce when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Timastra Commerce, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the store, order or product reference and whether an action was queued offline. Do not send customer lists, tokens or payment credentials. Delivery and order disputes should also be raised with the responsible merchant.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Timastra Commerce privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Business plan and store orders

For your Timastra Commerce plan, contact support@timastra.com. The merchant handles customer orders, delivery and refunds under its store terms.