Timastra Commerce

Timastra Commerce — Account & data deletion

Manage your Timastra Commerce store’s products and orders from your phone.

How to delete Timastra Commerce data

Contact support with the merchant/workspace and account email to request access, correction or deletion. Customer requests should identify the merchant and order reference so the responsible business can respond. Order, invoice, refund and audit records may be retained after contact details are removed when required for fulfillment, security, recordkeeping or legal obligations. Backup and operator copies follow separate schedules; the deletion response identifies applicable holds and expected expiry. Signing out or uninstalling removes local access/data but does not delete hosted store records or cancel services.

This page adds Timastra Commerce details to the main account and data deletion page, which explains the full request process.

Request deletion by email

Email support@timastra.com with the subject Timastra Commerce — Account & data deletion. State whether you want an account, specific hosted data or previous support correspondence deleted. For apps with accounts, include the account email and relevant store/workspace; for apps without accounts, describe the data concerned.

You can request help without signing in or reinstalling the app. We may verify ownership, then explain what can be deleted and what needs to remain. Leave out passwords, recovery keys, receipt tokens and private backups.

Copies and purchases

Local-only information must be removed on your device. Exported files, recipient copies and operating-system backups may need separate deletion. Uninstalling an app does not cancel subscriptions or automatically delete store, merchant or service-provider records.

See the Timastra Commerce privacy policy for data handling and retention, or contact app support for help.