Windows UI automation · Desktop toolkit

Updated October 4, 2026

Read or download the October 4, 2026 legal documents. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.

Request help removing local data

Email support@timastra.com. You can send a request without signing in or installing the product.

This page adds Timastra Deskrun details to the main account and data deletion page, which explains the full request process.

1. Identify Timastra Deskrun and the organization, store or engagement concerned, if any.
2. State whether you want personal information, a login account, or an entire workspace reviewed for deletion.
3. Where possible, write from the associated email address. Do not attach credentials or sensitive source records.

What the request covers

The offline desktop app does not require a hosted account. Buying a subscription separately creates a hosted Deskrun purchase account for licences and billing. To request deletion of those hosted records, email support@timastra.com from your billing email with your organization and order reference; never send your private account link. Cancel renewal through Manage billing on your Deskrun account page or Paddle customer portal. Deleting local files or requesting data deletion does not cancel a subscription. Flows, screenshots, run logs and reports stay in the folders you choose, and Timastra cannot remotely erase them. Flow Studio can delete a run's evidence, and stored credentials can be removed with the deskrun cred command, Flow Studio's Credentials dialog or Windows Credential Manager. Uninstalling Deskrun does not necessarily remove flows, run evidence or credentials.

Information that may remain

Flows, run evidence and credentials remain on your machines until you or your organization remove them. Screenshots and logs can capture anything the automated application showed, including personal information, so check your organization's retention rules before keeping or sharing them. Hosted purchase and licence records are retained to provide your subscription and handle support, accounting, tax, fraud prevention and disputes. On a verified deletion request, Timastra removes records no longer needed and explains any records that must be retained and why. Paddle separately handles payment records under its privacy policy.

What happens next

After you email us, support verifies the request and explains what can be removed, the expected timing and any records that need to remain.

Subscriptions and refunds

Deleting an app or requesting data deletion is not itself a cancellation or refund. Tell support if you also want help with a charge. For purchases billed by an app store, use that store's subscription and refund controls.