Restora

Restora — Support

Restore photos with AI processing online. Only photos you select are uploaded.

Contact Restora support

Open the help centre · Follow your requests. Choose Restora when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Restora, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the restore/job reference, app version and a description of the result or failure. Do not email a personal photo initially. Manage or restore subscriptions through the original Apple or Google account.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Restora privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.