PictureSort

PictureSort — Support

Find and organize photos on Android with recognition that runs on your device.

Contact PictureSort support

Open the help centre · Follow your requests. Choose PictureSort when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include PictureSort, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include your Android version, photo-permission setting and the indexing or search action affected. You can correct recognition labels and face assignments in the app. Share a brief description without a full index backup, its passphrase or personal face data. A forgotten backup passphrase cannot be recovered.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the PictureSort privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.