Password Vault

Password Vault — Support

Keep passwords and sensitive information in an encrypted local vault, with optional breach checks and sharing.

Contact Password Vault support

Open the help centre · Follow your requests. Choose Password Vault when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Password Vault, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

State the platform, app version and operation that failed. Never send passwords, vault files, master/recovery keys, secret shares or access tokens. Keep recovery copies before troubleshooting storage. For a hosted sharing service, identify the operator without sending credentials.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Password Vault privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.