Lucky Felt Casino

Lucky Felt Casino — Support

Play casino games with virtual chips that have no cash value. For adults 18+.

Contact Lucky Felt Casino support

Open the help centre · Follow your requests. Choose Lucky Felt Casino when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Lucky Felt Casino, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the game, device and app version. For a purchase, include only the order reference and store, never the receipt token. This is an 18+ play-money game; chips cannot be redeemed for money or prizes. Responsible Play contains session reminders and support resources.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Lucky Felt Casino privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.