Bundok ng Pinas

Bundok ng Pinas — Support

Explore mountains and keep a personal hiking logbook—no account needed.

Contact Bundok ng Pinas support

Open the help centre · Follow your requests. Choose Bundok ng Pinas when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Bundok ng Pinas, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the mountain, app version and whether the problem concerns maps, recording, watch sync or Bundok Pro. Do not attach private routes, health backups or purchase tokens. Check system location and health permissions if a recording or import is missing; restore Pro with the Google Play account that made the purchase.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Bundok ng Pinas privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.