Atlas Weather

Atlas Weather — Support

Check weather, explore maps and monitor hazards for saved places—no Atlas account needed.

Contact Atlas Weather support

Open the help centre · Follow your requests. Choose Atlas Weather when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Atlas Weather, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the place, data provider, app version and time of the issue. If location is unavailable, select a place manually. For emergencies, follow official local alerts; app warnings depend on source coverage and device background settings.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Atlas Weather privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchase help

For store purchases, use the original store account to restore access or manage a subscription. Include the store and order reference when requesting help. Leave out payment credentials and purchase tokens. Deleting an app does not cancel a subscription; refunds follow the store’s process and applicable law.